Services
Support Services works in collaboration with central IT Services to support staff and faculty in their academic and administrative endeavours by providing:
- Helpdesk (classroom, hardware & software support)
- Technical support for the Queen's Learning Management System (LMS) onQ
- Wireless & Network Access
- Purchasing IT hardware, software, and accessories for faculty & staff
- IT training for faculty & staff
Booking Equipment and Services
To book equipment, email edhelp@queensu.ca
- Need to book a room? Room Booking Form
- Need a fob or a key? Access Request Form
Tech Support
Technical Assistance and Remote Support
edhelp@queensu.ca
613-533-6722
Visit in person: Duncan McArthur Hall A233
Mon. - Thurs., 8 am - 4:30 pm
Fri., 8 am - 4 pm
Continuing Teacher Education & Professional Studies
(CTE AQ/ABQ Course Candidates)
cedmail@queensu.ca
613-533-2387
9 - 4 pm, Mon. - Fri.
onQ Help
EdHelp acts as Administrator for the Faculty of Education Learning Management System (LMS) onQ.
Services
- Creating courses for Faculty
- Copying and moving course content from previous years
- Enrolling students
- One-to-one assistance in using onQ for faculty and staff
- Delivering onQ workshops on request for faculty and staff
- Technical assistance with issues related to onQ.
To book assistance with onQ or set up a workshop please email EdHelp (edhelp@queensu.ca).
NOTE to Teaching Assistants: Your Employee NetID will be the login information use must use to access your courses that you will be assisting with. Your current student NetID will not be added to the course you are assisting with. Please visit NetIDs for Student Employees: Teaching Assistants and Teaching Fellows on the ITS website for more information.
Help Desks
Please choose one of the help desks below for further support:
- Education Help Desk (CTE Candidates & Instructors see below)
(613) 533-6722 during regular business hours
edhelp@queensu.ca
- Continuing Teacher Education Help Desk (CTE AQ/ABQ course Candidates & Instructors)
613-533-2387 during regular (or extended) hours
ctehelp@queensu.ca
Forgot your NetID Password? Having issues with MFA?
You may be able to do a self-service password reset from the NetID Manager page. If you are unable to reset your password, please contact IT Services.
Training
Check here for all of the awesome training information and videos from Zoom!
Zoom Help Center
Zoom Blog
- Zoom Attendance Management (162 MB)
- Zoom Meetings for Education
- Zoom Meetings Training Reference Guide (PDF 1389 KB)
- Zoom 101: Polling (In-meeting)
- Zoom 101: Manage Participants (In-depth)
- Zoom 101: Breakout Rooms
- Enable Breakout Rooms for your Zoom Meetings
- How to use Breakout Rooms
- Zoom Directions for Student (PDF 1,697 KB)
You can run an Internet Speed Test to ensure you have adequate bandwidth for Zoom and Teams.
If your speeds are less than 5Mbps, you may have connection or quality issues. If you're not sure, contact edhelp@queensu.ca and we'll give you a hand!
Zoom: Wireless (WiFi) Connection Issues
Zoom: Joining a test meeting
Click the link below to join a Zoom Test Meeting!